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Have a question? We're delighted to help! You can use the contact form on the right to send us a message. Just need to schedule an appointment? No problem! We're always accepting new patients and offer convenient online booking.

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3756 Grand Avenue Suite 201
Oakland, CA 94610
United States of America

510-420-1860

Dr. Frances Dalton is a general practitioner whose practice hearkens back to a time when medical care was highly personalized and even delivered at home.  

Policies

I want patients to be comfortable with my policies and style of practice before establishing care. Please carefully review our office policies below. If you have any questions regarding our policies, please do not hesitate to contact us.

 

Insurance Policies

  • It is your responsibility as a patient to know your insurance benefits.

  • We submit claims to your insurance company as a courtesy. However, if your insurance does not cover the visit for any reason, you will be responsible for the charges.

  • If you have an unmet deductible, $180 will be due at your first appointment. Once we bill your insurance and the claim is paid, your account will be adjusted accordingly. Depending on what your insurance covers, you will receive either a reimbursement or a bill for the remaining balance of the visit. 

  • If you have an HMO insurance plan, Dr. Frances Dalton's name must be printed on your insurance card.

Cancellation Policy

  • Appointments must be cancelled or rescheduled at least 24 hours prior to the appointment time. If you miss your appointment or do not cancel or reschedule at least 24 hours ahead, you will be charged a $50 missed appointment fee. 

Other Policies

  • We charge an annual Private Practice Premium of $99.00.

  • Due to insurance restrictions, we are unable to see patients both for a preventive exam and to discuss a medical problem during one appointment.  Sick visits and preventive visits (including PAP smears) must be held on separate calendar days.

  • If you have been in a car or motorcycle accident, we will be happy to see you but will not bill your medical insurance for these types of injuries. Full payment will be due at the time of your visit. We will provide you with an invoice that you may submit to the appropriate third party insurance company (i.e. car insurance) for reimbursement.

  • We do not see worker's compensation injuries or fill out disability forms. FMLA and sick leave forms are filled out as long as the diagnosis is within the scope of practice.

  • Separate fees may apply if additional time is required to complete legal documents or extensive forms on your behalf.  

HIPAA

  • Your Electronic Health Records are protected by law under the Health Insurance Portability and Accountability Act. Your records will never be released to any party without your written authorization, except in the cases of treatment, payment, or operations in accordance with the law.